How can vets submit a claim?

September 11, 2025

Of course and it's fast and easy for you as a vet to claim with us 💙

Don't forget to have our mutual client's Napo policy number ready: (e.g. ADV-ABC-1234)

All you need to do is;

1. Go to our vet portal here: www.napo.pet/vet-portal
2. Create your vet portal account
3. Verify your email address
4. We'll activate your account
5. You're ready to submit the claim 🚀

Once we've received all info for your claim, we aim to provide you and our mutual client with an outcome in 2 weeks.

Regardless of whether we need to pay you or our mutual client, you can submit a claim. Just make sure you speak to our mutual client about whether we should pay you or them directly.