Claims

What to expect when you claim for your pets

Articles

• How long will it take to review my claim?
• Can you pay my vets directly?
• Can my vet submit a claim?
• How do I make a claim?
• What’s happening with my claim?
• How many times can I claim?
• I have visited more than one vet, how do I submit the claims?
• Can you guarantee that my claim will be covered?
• What's the maximum time limit for me to submit a claim?
• How much clinical history do you need for a claim?
• Can I claim for behavioural treatment?
• Can I claim for food?
• What if the "compose email" button doesn't work?
• Why does my vet start my claim if I've already paid them?
• How do I claim without being charged an admin fee by my vet?
• What if my vets refuse to start my claim?
• I can't see my claim on my dashboard
• Can I claim my excess back?
• How do I submit a continuation claim?
• I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard.
• How to claim for repeat prescription?
• Can I update my existing claim?
• Can vets submit claim via email?
• How should I claim if my pet had more than 1 treatment?
• How do I dispute a claim decision?
• Can I claim for emergency vet fees?
• My vets don’t have a Vet Portal account - how do they submit a claim?
• My pet has passed away. How do I claim for their purchase price?
• Do I need to update you if my pet’s condition changes?
• What is Vitesse?
• My pet is having multiple sessions of treatment and I’ve paid for it in advance. Can I claim for it?