# Claims

What to expect when you claim for your pets

## Articles

- [How long will it take to review my claim?](https://help.napo.pet/en/articles/5598992-how-long-will-it-take-to-review-my-claim)
- [Can you pay my vets directly?](https://help.napo.pet/en/articles/5966444-can-you-pay-my-vets-directly)
- [Can my vet submit a claim?](https://help.napo.pet/en/articles/6589288-can-my-vet-submit-a-claim)
- [How do I make a claim?](https://help.napo.pet/en/articles/5612565-how-do-i-make-a-claim)
- [What’s happening with my claim?](https://help.napo.pet/en/articles/5609417-what-s-happening-with-my-claim)
- [How many times can I claim?](https://help.napo.pet/en/articles/5598888-how-many-times-can-i-claim)
- [I have visited more than one vet, how do I submit the claims?](https://help.napo.pet/en/articles/8136038-i-have-visited-more-than-one-vet-how-do-i-submit-the-claims)
- [Can you guarantee that my claim will be covered?](https://help.napo.pet/en/articles/5598993-can-you-guarantee-that-my-claim-will-be-covered)
- [What's the maximum time limit for me to submit a claim?](https://help.napo.pet/en/articles/5599037-what-s-the-maximum-time-limit-for-me-to-submit-a-claim)
- [How much clinical history do you need for a claim?](https://help.napo.pet/en/articles/5598942-how-much-clinical-history-do-you-need-for-a-claim)
- [Can I claim for behavioural treatment?](https://help.napo.pet/en/articles/5599026-can-i-claim-for-behavioural-treatment)
- [Can I claim for food?](https://help.napo.pet/en/articles/5599019-can-i-claim-for-food)
- [What if the "compose email" button doesn't work?](https://help.napo.pet/en/articles/8288112-what-if-the-compose-email-button-doesn-t-work)
- [Why does my vet start my claim if I've already paid them?](https://help.napo.pet/en/articles/8288106-why-does-my-vet-start-my-claim-if-i-ve-already-paid-them)
- [How do I claim without being charged an admin fee by my vet?](https://help.napo.pet/en/articles/8288087-how-do-i-claim-without-being-charged-an-admin-fee-by-my-vet)
- [What if my vets refuse to start my claim?](https://help.napo.pet/en/articles/8288074-what-if-my-vets-refuse-to-start-my-claim)
- [I can't see my claim on my dashboard](https://help.napo.pet/en/articles/9722011-i-can-t-see-my-claim-on-my-dashboard)
- [Can I claim my excess back?](https://help.napo.pet/en/articles/9722094-can-i-claim-my-excess-back)
- [How do I submit a continuation claim?](https://help.napo.pet/en/articles/9745792-how-do-i-submit-a-continuation-claim)
- [I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard.](https://help.napo.pet/en/articles/9755799-i-ve-invited-my-vets-to-claim-but-i-don-t-see-anything-on-my-claim-dashboard)
- [How to claim for repeat prescription?](https://help.napo.pet/en/articles/9767282-how-to-claim-for-repeat-prescription)
- [Can I update my existing claim?](https://help.napo.pet/en/articles/9767293-can-i-update-my-existing-claim)
- [Can vets submit claim via email?](https://help.napo.pet/en/articles/10041392-can-vets-submit-claim-via-email)
- [How should I claim if my pet had more than 1 treatment?](https://help.napo.pet/en/articles/10179737-how-should-i-claim-if-my-pet-had-more-than-1-treatment)
- [How do I dispute a claim decision?](https://help.napo.pet/en/articles/10179767-how-do-i-dispute-a-claim-decision)
- [Can I claim for emergency vet fees?](https://help.napo.pet/en/articles/10179799-can-i-claim-for-emergency-vet-fees)
- [My vets don’t have a Vet Portal account - how do they submit a claim?](https://help.napo.pet/en/articles/10279514-my-vets-don-t-have-a-vet-portal-account-how-do-they-submit-a-claim)
- [My pet has passed away. How do I claim for their purchase price?](https://help.napo.pet/en/articles/10279526-my-pet-has-passed-away-how-do-i-claim-for-their-purchase-price)
- [Do I need to update you if my pet’s condition changes?](https://help.napo.pet/en/articles/14786513-do-i-need-to-update-you-if-my-pet-s-condition-changes)
- [What is Vitesse?](https://help.napo.pet/en/articles/14786622-what-is-vitesse)
- [My pet is having multiple sessions of treatment and I’ve paid for it in advance. Can I claim for it?](https://help.napo.pet/en/articles/15378893-my-pet-is-having-multiple-sessions-of-treatment-and-i-ve-paid-for-it-in-advance-can-i-claim-for-it)