Policies

What Napo covers and how our insurance works

• What are your cover levels?
• Can I set the direct debit to come out on a specific day?
• How can I get cover for my other pet?
• Am I covered for diagnostic tests like MRI scans, X-rays, and blood tests?
• What's the waiting period?
• How to keep my premium cost down or downgrade/change cover level?
• How do I pay for my policy?
• Can I get a printed copy of my policy?
• When does my cover start?
• What's an excess?
• How much is my excess?
• What's co-pay?
• Is your policy a lifetime policy?
• When does my policy renew?
• Is there an age limit for my pet to be covered?
• Is my pet covered for pre-existing conditions?
• Is my multipet cover limit per pet or shared between all pets?
• If I claim, will my premium increase?
• Will my premium increase if I don’t claim?
• Do you cover complementary therapy treatments?
• How can I cancel my policy?
• Which cat breeds do you cover?
• Which breed should I pick from Napo's list?
• Can I change my policy start date?
• Do you cover neutering/spaying?
• Do you cover vaccinations?
• Do you cover intoxication?
• What breeds do you exclude from cover?
• How do I pay my excess?
• How do I log into my Napo dashboard?
• How can I find my policy number?
• Can I upgrade my cover?
• Why have you increased the excess?
• How to do a policy check?
• Can I change my excess?
• How can I pay for my policy?
• Can I change my pet's breed?
• Do I need to disclose pre-existing conditions before I purchase a policy?
• How do I waive the waiting period?
• How can I see my remaining cover limit?
• I’m switching from another insurer, do I still have a waiting period?
• Can I pay for different pets on different bank accounts?
• Getting a quote: Why won’t you accept my postcode?
• What are the inner limits?
• Can I change my pet’s gender?
• Can I change my pet’s age/DOB?
• Where do you offer cover?
• Getting a quote: What type of cat should I choose?
• When should I start my new policy with you?
• Why has my Third Party Liability cover been removed?
• I’ve already made a payment. Why am I getting emails saying my policy will be cancelled?