Other

Other questions about being part of the Napo family

• My pet isn't feeling well.
• Can my failed payment be retried?
• How do I change the bank account for my direct debit payments?
• Can I change my Direct Debit’s payment date?
• Why do I need pet insurance?
• Is there a list of approved vets?
• What vaccinations should my pet have?
• Can I change my address?
• Can I change my email address or phone number?
• Can I change my pet's name?
• I have received an email stating that my subscription has finished
• Financial Support and Guidance for Pet Owners
• How can I update my pet's neutered/spayed information?
• My pet’s been microchipped, how do I update this on my policy?
• Getting a quote for an XL Bully
• How to enter your date of birth when getting a quote?
• Do you cover rabbits/horses etc?
• How to refer someone?
• How do I unsubscribe from marketing emails?
• Why did I receive an email saying ‘Delayed Delivery’ from GoCardless?