# Other

Other questions about being part of the Napo family

- [My pet isn't feeling well.](https://help.napo.pet/en/articles/5966440-my-pet-isn-t-feeling-well)
- [Can my failed payment be retried?](https://help.napo.pet/en/articles/7945678-can-my-failed-payment-be-retried)
- [How do I change the bank account for my direct debit payments?](https://help.napo.pet/en/articles/7950463-how-do-i-change-the-bank-account-for-my-direct-debit-payments)
- [Can I change my Direct Debit’s payment date?](https://help.napo.pet/en/articles/5964371-can-i-change-my-direct-debit-s-payment-date)
- [Why do I need pet insurance?](https://help.napo.pet/en/articles/5616192-why-do-i-need-pet-insurance)
- [Is there a list of approved vets?](https://help.napo.pet/en/articles/5599027-is-there-a-list-of-approved-vets)
- [What vaccinations should my pet have?](https://help.napo.pet/en/articles/5599033-what-vaccinations-should-my-pet-have)
- [Can I change my address?](https://help.napo.pet/en/articles/7050811-can-i-change-my-address)
- [Can I change my email address or phone number?](https://help.napo.pet/en/articles/7067651-can-i-change-my-email-address-or-phone-number)
- [Can I change my pet's name?](https://help.napo.pet/en/articles/7068275-can-i-change-my-pet-s-name)
- [I have received an email stating that my subscription has finished](https://help.napo.pet/en/articles/8167142-i-have-received-an-email-stating-that-my-subscription-has-finished)
- [Financial Support and Guidance for Pet Owners](https://help.napo.pet/en/articles/9465056-financial-support-and-guidance-for-pet-owners)
- [How can I update my pet's neutered/spayed information?](https://help.napo.pet/en/articles/9676203-how-can-i-update-my-pet-s-neutered-spayed-information)
- [My pet’s been microchipped, how do I update this on my policy?](https://help.napo.pet/en/articles/9676215-my-pet-s-been-microchipped-how-do-i-update-this-on-my-policy)
- [Getting a quote for an XL Bully](https://help.napo.pet/en/articles/9685616-getting-a-quote-for-an-xl-bully)
- [How to enter your date of birth when getting a quote?](https://help.napo.pet/en/articles/9767241-how-to-enter-your-date-of-birth-when-getting-a-quote)
- [Do you cover rabbits/horses etc?](https://help.napo.pet/en/articles/10179827-do-you-cover-rabbits-horses-etc)
- [How to refer someone?](https://help.napo.pet/en/articles/10279522-how-to-refer-someone)
- [How do I unsubscribe from marketing emails?](https://help.napo.pet/en/articles/15422940-how-do-i-unsubscribe-from-marketing-emails)
- [Why did I receive an email saying ‘Delayed Delivery’ from GoCardless?](https://help.napo.pet/en/articles/15656452-why-did-i-receive-an-email-saying-delayed-delivery-from-gocardless)