FAQs from vets

Questions we get from vets

11 articles

• Can you pre-authorise claims?
• How can vets submit a claim?
• What info do I need to claim for a client?
• How long until I can start claiming?
• How long does it take to pay claims?
• Can you pay vets directly?
• Why doesn't my vet have access to Napo's vet portal?
• Can you send vets a paper form?
• I’m a vet and I need to do a policy check
• I'm a vet and I'm enquiring about the status of a claim
• A policy check isn’t working for me. What can I do?