# FAQs from vets

Questions we get from vets

11 articles

- [Can you pre-authorise claims?](https://help.napo.pet/en/articles/6726409-can-you-pre-authorise-claims)  
- [How can vets submit a claim?](https://help.napo.pet/en/articles/6726451-how-can-vets-submit-a-claim)  
- [What info do I need to claim for a client?](https://help.napo.pet/en/articles/6726593-what-info-do-i-need-to-claim-for-a-client)  
- [How long until I can start claiming?](https://help.napo.pet/en/articles/6726590-how-long-until-i-can-start-claiming)  
- [How long does it take to pay claims?](https://help.napo.pet/en/articles/6726598-how-long-does-it-take-to-pay-claims)  
- [Can you pay vets directly?](https://help.napo.pet/en/articles/6726601-can-you-pay-vets-directly)  
- [Why doesn't my vet have access to Napo's vet portal?](https://help.napo.pet/en/articles/8288081-why-doesn-t-my-vet-have-access-to-napo-s-vet-portal)  
- [Can you send vets a paper form?](https://help.napo.pet/en/articles/8288076-can-you-send-vets-a-paper-form)  
- [I’m a vet and I need to do a policy check](https://help.napo.pet/en/articles/9675689-i-m-a-vet-and-i-need-to-do-a-policy-check)  
- [I'm a vet and I'm enquiring about the status of a claim](https://help.napo.pet/en/articles/9766584-i-m-a-vet-and-i-m-enquiring-about-the-status-of-a-claim)  
- [A policy check isn’t working for me. What can I do?](https://help.napo.pet/en/articles/14786963-a-policy-check-isn-t-working-for-me-what-can-i-do)