help/
178 pages · Updated July 18, 2026
Pages
- 7015067-can-i-downgrade-my-cover-limit
- Third party liability (for dogs only) | Napo Help Centre
- Why has my Third Party Liability cover been removed? | Napo Help Centre
- Can I set the direct debit to come out on a specific day? | Napo Help Centre
- I’ve already made a payment. Why am I getting emails saying my policy will be cancelled? | Napo Help Centre
- What are the inner limits? | Napo Help Centre
- Can I upgrade my cover? | Napo Help Centre
- How can I find my policy number? | Napo Help Centre
- Where do you offer cover? | Napo Help Centre
- Can I change my policy start date? | Napo Help Centre
- Getting a quote: What type of cat should I choose? | Napo Help Centre
- How do I log into my Napo dashboard? | Napo Help Centre
- When should I start my new policy with you? | Napo Help Centre
- How can I see my remaining cover limit? | Napo Help Centre
- Can I change my pet’s age/DOB? | Napo Help Centre
- Do I need to disclose pre-existing conditions before I purchase a policy? | Napo Help Centre
- How to do a policy check? | Napo Help Centre
- Can I pay for different pets on different bank accounts? | Napo Help Centre
- How to keep my premium cost down or downgrade/change cover level? | Napo Help Centre
- I’m switching from another insurer, do I still have a waiting period? | Napo Help Centre
- How do I waive the waiting period? | Napo Help Centre
- Why have you increased the excess? | Napo Help Centre
- Can I change my pet’s gender? | Napo Help Centre
- Which breed should I pick from Napo's list? | Napo Help Centre
- How can I pay for my policy? | Napo Help Centre
- Do you cover intoxication? | Napo Help Centre
- Do you cover vaccinations? | Napo Help Centre
- What's the waiting period? | Napo Help Centre
- Am I covered for diagnostic tests like MRI scans, X-rays, and blood tests? | Napo Help Centre
- Do you cover neutering/spaying? | Napo Help Centre
- How can I cancel my policy? | Napo Help Centre
- Is your policy a lifetime policy? | Napo Help Centre
- Is my multipet cover limit per pet or shared between all pets? | Napo Help Centre
- If I claim, will my premium increase? | Napo Help Centre
- Is there an age limit for my pet to be covered? | Napo Help Centre
- Can I get a printed copy of my policy? | Napo Help Centre
- When does my policy renew? | Napo Help Centre
- What are your cover levels? | Napo Help Centre
- Will my premium increase if I don’t claim? | Napo Help Centre
- How do I pay for my policy? | Napo Help Centre
- What breeds do you exclude from cover? | Napo Help Centre
- What’s happening with my claim? | Napo Help Centre
- What's an excess? | Napo Help Centre
- Can I change my excess? | Napo Help Centre
- Do you cover complementary therapy treatments? | Napo Help Centre
- How should I claim if my pet had more than 1 treatment? | Napo Help Centre
- How much is my excess? | Napo Help Centre
- How do I pay my excess? | Napo Help Centre
- Is my pet covered for pre-existing conditions? | Napo Help Centre
- When does my cover start? | Napo Help Centre
- I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard. | Napo Help Centre
- Do I need to update you if my pet’s condition changes? | Napo Help Centre
- Can vets submit claim via email? | Napo Help Centre
- My pet is having multiple sessions of treatment and I’ve paid for it in advance. Can I claim for it? | Napo Help Centre
- My vets don’t have a Vet Portal account - how do they submit a claim? | Napo Help Centre
- How long will it take to review my claim? | Napo Help Centre
- Which cat breeds do you cover? | Napo Help Centre
- How do I submit a continuation claim? | Napo Help Centre
- Will my policy auto-renew? | Napo Help Centre
- Can I claim my excess back? | Napo Help Centre
- Can I update my existing claim? | Napo Help Centre
- Accident vs. Illness: What’s the difference? | Napo Help Centre
- What is Vitesse? | Napo Help Centre
- How do I dispute a claim decision? | Napo Help Centre
- What if my vets refuse to start my claim? | Napo Help Centre
- What if the "compose email" button doesn't work? | Napo Help Centre
- I can't see my claim on my dashboard | Napo Help Centre
- How do I claim without being charged an admin fee by my vet? | Napo Help Centre
- How to claim for repeat prescription? | Napo Help Centre
- Why does my vet start my claim if I've already paid them? | Napo Help Centre
- I have visited more than one vet, how do I submit the claims? | Napo Help Centre
- Can my vet submit a claim? | Napo Help Centre
- Can I claim for food? | Napo Help Centre
- Can you guarantee that my claim will be covered? | Napo Help Centre
- Can I change my address? | Napo Help Centre
- How many times can I claim? | Napo Help Centre
- What's the maximum time limit for me to submit a claim? | Napo Help Centre
- Will you cover previously covered conditions if I renew? | Napo Help Centre
- How much clinical history do you need for a claim? | Napo Help Centre
- Do you cover hip dysplasia? | Napo Help Centre
- Do you cover dogs that have shown aggression? | Napo Help Centre
- Can you pay my vets directly? | Napo Help Centre
- Do you cover Third Party Liability claims in the workplace? | Napo Help Centre
- How can I get cover for my other pet? | Napo Help Centre
- Do you cover BOAS? | Napo Help Centre
- What is a bilateral condition and will you cover it? | Napo Help Centre
- Do you cover assistance dogs? | Napo Help Centre
- Do you cover dogs shown at kennel club confirmation shows? | Napo Help Centre
- Do you cover Medical hearing dogs, including Diabetic Alert Dog, Seizure Response Dog and Allergy Detection Dogs? | Napo Help Centre
- Do you cover pets used for breeding? | Napo Help Centre
- Do you cover dogs that do agility training? | Napo Help Centre
- Do you cover skin allergies? | Napo Help Centre
- Do you cover working dogs? | Napo Help Centre
- Am I covered if I travel abroad with my pet? | Napo Help Centre
- My pet has passed away. How do I claim for their purchase price? | Napo Help Centre
- Do you cover stem cell treatment? | Napo Help Centre
- Can I change my pet's breed? | Napo Help Centre
- I’m a vet and I need to do a policy check | Napo Help Centre
- Do you cover arthritis? | Napo Help Centre
- Do you cover hernias? | Napo Help Centre
- I have received an email stating that my subscription has finished | Napo Help Centre
- Why has my price increased? | Napo Help Centre
- How do I make a claim? | Napo Help Centre
- Financial Support and Guidance for Pet Owners | Napo Help Centre
- Do you cover IVDD? | Napo Help Centre
- How do I opt out of renewal? | Napo Help Centre
- Can I claim for emergency vet fees? | Napo Help Centre
- Can I change my pet's name? | Napo Help Centre
- How to enter your date of birth when getting a quote? | Napo Help Centre
- How do I change the bank account for my direct debit payments? | Napo Help Centre
- How do I unsubscribe from marketing emails? | Napo Help Centre
- Why did I receive an email saying ‘Delayed Delivery’ from GoCardless? | Napo Help Centre
- Can I change my email address or phone number? | Napo Help Centre
- How to refer someone? | Napo Help Centre
- Getting a quote for an XL Bully | Napo Help Centre
- How do I change my cover at renewal? | Napo Help Centre
- How can I update my pet's neutered/spayed information? | Napo Help Centre
- What vaccinations should my pet have? | Napo Help Centre
- Can you price-match competitors? | Napo Help Centre
- My pet’s been microchipped, how do I update this on my policy? | Napo Help Centre
- A policy check isn’t working for me. What can I do? | Napo Help Centre
- How we got brave little Sean the Shih Tzu breathing easy again | Napo Help Centre
- Why do I need pet insurance? | Napo Help Centre
- Renewal: Why is a new policy with Napo cheaper? | Napo Help Centre
- How can vets submit a claim? | Napo Help Centre
- Is there a list of approved vets? | Napo Help Centre
- Can you price-match my new quote with Napo? | Napo Help Centre
- Can my failed payment be retried? | Napo Help Centre
- Can I change my Direct Debit’s payment date? | Napo Help Centre
- Brodie loved his Christmas presents so much, he ate one | Napo Help Centre
- Elton’s the Bengal cat's emergency | Napo Help Centre
- I'm a vet and I'm enquiring about the status of a claim | Napo Help Centre
- Can you send vets a paper form? | Napo Help Centre
- Can you pre-authorise claims? | Napo Help Centre
- Why doesn't my vet have access to Napo's vet portal? | Napo Help Centre
- How long does it take to pay claims? | Napo Help Centre
- Why did I get an email saying my subscription ended? | Napo Help Centre
- How long until I can start claiming? | Napo Help Centre
- What info do I need to claim for a client? | Napo Help Centre
- Napo stepped up for Honey’s excruciating cruciate disease | Napo Help Centre
- Can you pay vets directly? | Napo Help Centre
- A barbecue that got slightly out of hand for Milo the Hungry Labrador | Napo Help Centre
- FirstVet: How to create an account? | Napo Help Centre
- Parker was a sore little sausage, until Napo stepped in | Napo Help Centre
- Is there a no-claims bonus at renewal? | Napo Help Centre
- Do you cover dental? | Napo Help Centre
- How do I claim my Tractive offer? | Napo Help Centre
- Internal Server Issue | Napo Help Centre
- FirstVet: My account says ‘policy not found’ | Napo Help Centre
- Does my multipet quote cover all my pets? | Napo Help Centre
- What information do I need to provide when contacting Napo? | Napo Help Centre
- Can I speak to someone over the phone? | Napo Help Centre
- What counts as a dental check-up? | Napo Help Centre
- How do I get my referral voucher? | Napo Help Centre
- Can I email you? | Napo Help Centre
- Online Research Interview | Napo Help Centre
- Getting a quote: Why won’t you accept my postcode? | Napo Help Centre
- Policies | Napo Help Centre
- What's co-pay? | Napo Help Centre
- Can I claim for behavioural treatment? | Napo Help Centre
- What's the fastest way to speak to a customer champion? | Napo Help Centre
- Do you cover cruciate ligament disease? | Napo Help Centre
- Do you cover Leishmaniasis? | Napo Help Centre
- Do you cover rabbits/horses etc? | Napo Help Centre
- Claims | Napo Help Centre
- Do you cover? | Napo Help Centre
- My pet passed away - what do I do? | Napo Help Centre
- Other | Napo Help Centre
- FAQs from vets | Napo Help Centre
- Renewals | Napo Help Centre
- How Napo Helped: Real Claim Stories | Napo Help Centre
- FirstVet | Napo Help Centre
- Vouchers & discounts | Napo Help Centre
- Cancel my policy | Napo Help Centre
- Campaigns | Napo Help Centre
- How to speak with us | Napo Help Centre
- Dental cover | Napo Help Centre
- Home | Napo Help Centre